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Export Control & Sanctions

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In short

FreeMaint is operated by Freemaint LLC, a United States company. US sanctions and export-control law therefore apply to who we may serve. A small number of jurisdictions cannot be supplied. If you are located anywhere else, nothing on this page affects you.

Who operates FreeMaint

FreeMaint is operated by Freemaint LLC, incorporated in the State of Wyoming, United States. That makes us a "U.S. person" under the regulations administered by the Office of Foreign Assets Control (OFAC), and subject to the Export Administration Regulations (EAR) administered by the Bureau of Industry and Security (BIS). These rules follow the company, not the servers: they apply wherever our infrastructure happens to be hosted, and they apply whether an account is paid or free of charge.

Jurisdictions we cannot serve at all

The United States maintains comprehensive embargoes on the following. We cannot provide FreeMaint there in any form, on any plan:

  • Cuba — Cuban Assets Control Regulations, 31 CFR part 515
  • Iran — Iranian Transactions and Sanctions Regulations, 31 CFR part 560
  • North Korea — North Korea Sanctions Regulations, 31 CFR part 510
  • The occupied regions of Ukraine — Crimea and Sevastopol, and the Donetsk, Luhansk, Kherson and Zaporizhzhia oblasts (Executive Orders 13685 and 14065). Ukraine itself is not restricted and remains a market we serve.

Russia and Belarus

Russia and Belarus are a narrower case, but the outcome for this product is the same. A maintenance management system is not caught by a general rule — it is named directly. BIS lists "computerized maintenance management system (CMMS)" among the software requiring a licence for Russia and Belarus, under a policy of denial, and OFAC separately prohibits US persons from supplying cloud-based services for that category of software to anyone located in Russia. Since FreeMaint is a cloud CMMS, we cannot serve these locations.

For accuracy: Belarus is not under a comprehensive US embargo. It is covered here solely by the BIS export controls that name this software category. We would rather state that precisely than overstate it.

This is about location, not nationality or language

The legal test is where a person or organisation is located. It is not their nationality, and it is not the language they work in. FreeMaint is published in Russian and will remain so. A Russian-speaking team in Kazakhstan, Latvia, Israel, Germany, Armenia or anywhere else unrestricted is an ordinary customer, and we treat them as one.

What we check

When an account is created — whether by signing up, accepting an invitation, joining with a workspace code, or being onboarded by a reseller — we ask where the organisation or person is located and check it against the restrictions above. We record the outcome of that check, including the ones we allow, and retain those records for five years as US recordkeeping rules require.

If you believe an exemption applies

The regulations carry genuine exemptions, and a refusal is not the end of the conversation. Among them:

  • An entity located in Russia that is owned or controlled, directly or indirectly, by a US person.
  • Services connected to winding down or divesting an entity located in Russia that is not Russian-owned.
  • Software licensed or otherwise authorised by the US Department of Commerce.
  • Organisations engaged exclusively in the agricultural or medical sectors.

Exemptions are assessed individually and cannot be self-declared, so they are not a checkbox at sign-up. If you think one applies to you, write to us with your situation and we will review it properly and tell you either way.

What we ask of you

By using FreeMaint you confirm that you are not located in, organised under the laws of, or ordinarily resident in a restricted jurisdiction; that you are not a denied or blocked party, nor owned 50 percent or more by one; and that you will not make the service available to anyone who is. Tell us if that changes. We may suspend or terminate an account where these rules require it.

Authorities we rely on

  • 15 CFR 746.8(a)(8) — EAR99 designated software for Russia and Belarus, naming computerized maintenance management systems; 15 CFR 746.8(b)(3) policy of denial.
  • OFAC determination of 12 June 2024 under section 1(a)(ii) of Executive Order 14071, published at 89 FR 58286 — IT support services and cloud-based services for covered software.
  • 31 CFR parts 510, 515 and 560, and Executive Orders 13685 and 14065.

We review this list against primary sources on a regular schedule, because sanctions change. Syria, for example, was removed from the comprehensive list in 2025 and we no longer restrict it.

Contact

For any question about this page, an account decision, or an exemption request, write to contact@freemaint.com.

Freemaint LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States

See also our Terms of Service