Issue: Can't create a work order

Solution: Check WORK_ORDERS_CREATE permission. Contact admin. Ensure locations exist.

Issue: Data doesn't save

Solution: Check internet. Clear cache. Check browser console for errors.

Issue: Pages load slowly

Solution: Clear cache. Use filters. Try different browser.

Issue: Menu items missing

Solution: Depends on role permissions and enabled modules. Contact admin.

Issue: No email notifications

Solution: Check spam. Verify email in profile. Brevo limit: 300/day.

Issue: Wrong report data

Solution: Check date range and filters. Ensure WOs are properly closed.

Issue: Can't create a work order

Solution: Check WORK_ORDERS_CREATE permission. Contact admin. Ensure locations exist.

Issue: Data doesn't save

Solution: Check internet. Clear cache. Check browser console for errors.

Issue: Pages load slowly

Solution: Clear cache. Use filters. Try different browser.

Issue: Menu items missing

Solution: Depends on role permissions and enabled modules. Contact admin.

Issue: No email notifications

Solution: Check spam. Verify email in profile. Brevo limit: 300/day.

Issue: Wrong report data

Solution: Check date range and filters. Ensure WOs are properly closed.

Issue: Forgot password

Solution: Click 'Forgot Password', enter email, check inbox (and spam).

Issue: Account locked

Solution: Wait 15 minutes after failed attempts. Contact admin if persistent.

Issue: Can't access features

Solution: Role-dependent. Admin can adjust your role/permissions.

Issue: Invitation expired

Solution: Links expire after 7 days. Ask admin to resend.

Issue: Session expired

Solution: Security feature. Log in again. Check cookie settings.

Issue: Several people share one computer

Solution: Sign out between shifts — the sign-in page then lists the accounts recently used on that computer, so the next person taps their name and only types a password. « Switch user » in the avatar menu does the same. Only names are stored, never a password or an open session, and each row can be removed with the ×. If your administrator gave you a short identifier instead of an email, sign in with it as name@company.

Issue: Forgot password

Solution: Click 'Forgot Password', enter email, check inbox (and spam).

Issue: Account locked

Solution: Wait 15 minutes after failed attempts. Contact admin if persistent.

Issue: Can't access features

Solution: Role-dependent. Admin can adjust your role/permissions.

Issue: Invitation expired

Solution: Links expire after 7 days. Ask admin to resend.

Issue: Session expired

Solution: Security feature. Log in again. Check cookie settings.

Issue: Several people share one computer

Solution: Sign out between shifts — the sign-in page then lists the accounts recently used on that computer, so the next person taps their name and only types a password. « Switch user » in the avatar menu does the same. Only names are stored, never a password or an open session, and each row can be removed with the ×. If your administrator gave you a short identifier instead of an email, sign in with it as name@company.

Issue: Invalid format

Solution: Use template. Save as CSV UTF-8.

Issue: Skipped rows

Solution: Check errors: duplicates, missing fields, bad references.

Issue: Corrupted characters

Solution: UTF-8 encoding. Excel: CSV UTF-8.

Issue: Timeout

Solution: Split into smaller batches — 2,000 to 5,000 rows imports comfortably. Maximum 8,000 rows per file.

Issue: Invalid format

Solution: Use template. Save as CSV UTF-8.

Issue: Skipped rows

Solution: Check errors: duplicates, missing fields, bad references.

Issue: Corrupted characters

Solution: UTF-8 encoding. Excel: CSV UTF-8.

Issue: Timeout

Solution: Split into smaller batches — 2,000 to 5,000 rows imports comfortably. Maximum 8,000 rows per file.

Issue: Menu item missing

Solution: Role needs the permission. Contact admin.

Issue: Can see but can't edit

Solution: READ but not UPDATE permission. Ask admin.

Issue: No cost data visible

Solution: Sensitive permissions (VIEW_COSTS) — restricted by default.

Issue: Module missing entirely

Solution: May be disabled. Admin enables in Settings > Modules.

Issue: Menu item missing

Solution: Role needs the permission. Contact admin.

Issue: Can see but can't edit

Solution: READ but not UPDATE permission. Ask admin.

Issue: No cost data visible

Solution: Sensitive permissions (VIEW_COSTS) — restricted by default.

Issue: Module missing entirely

Solution: May be disabled. Admin enables in Settings > Modules.