Fair Use Policy

FreeMee is the AI suite included on every FreeMaint plan — free Core included. It covers AI Photo Diagnosis, AI Voice Transcription, AI Failure Analysis, Predictive Maintenance scoring, and the FreeMee chatbot for in-app questions and actions.

How metering works : FreeMee credits

Every company receives a monthly credit allowance that renews automatically — larger on higher plans. Each AI action costs a small, fixed number of credits (a chat message costs less than a full failure analysis) ; the exact price of each action is shown in the app before you run it. Your balance, full history and optional credit packs (valid 12 months) live at Company Settings → AI Credits.

When the allowance runs out, heavier AI actions pause until the monthly refill (or a pack purchase) — but basic chat keeps working with a small daily free floor, and standard CMMS navigation is never affected. Your admins receive a notification as the balance gets low, so it is never a surprise.

What "fair use" means

Behind the credit system, we also run a platform-level fair-use guard. Its only job is to protect against runaway loops — for example, an infinite chatbot follow-up storm, or a script accidentally re-submitting the same photo 10 000 times — not to ration normal usage. If it ever triggers, FreeMee pauses briefly and resumes automatically as older activity ages out of the rolling window.

What fair use is not :

• Automating bulk AI calls from scripts or robots that don't represent real maintenance work.
• Re-selling FreeMee outputs to third parties, or using them outside your own maintenance operations.
• Sustained traffic patterns that clearly exceed any reasonable human team's workload — for example, thousands of identical calls per hour, 24/7.

If you need more headroom for a busy period (audit prep, large migration, peak season), email contact@freemaint.com and we will work it out.

What happens if your usage spikes

If our monitoring flags your tenant as an outlier, here's the process — in this exact order :

1. Email courtesy noticeto your account admin, explaining why we're reaching out. You have at least 7 days to reply.
2. Conversationwith you about the use case. Often it's a legitimate situation (large migration, audit prep, busy maintenance season) and we just want to understand it.
3. Only then, if appropriate, a soft throttle — a small delay queued between very-rapid calls. Never a hard block, never a billing surprise.

Technical transparency

FreeMee routes through established AI providers for transcription and language models. Every call is logged inside FreeMaint, and your admins can review the company's usage — denominated in credits, per action and per user — from the AI Usage dashboard.

Audio sent to voice transcription is never stored on our servers. It is forwarded as a transient upload, transcribed, then the text is returned to you and the audio bytes are discarded. Photos sent to AI Photo Diagnosis remain in FreeMaint storage as part of your work-order attachment history — their content is processed at the moment of the diagnosis call.

Questions

Email contact@freemaint.comwith subject "FreeMee Fair Use". We answer within 2 business days.

See also : Pricing · Privacy Policy · Terms of Service