Vendor Performance

Monitor delivery times, accuracy, and responsiveness.

Indicators

• On-time delivery rate
• Order accuracy
• Response time
• Pricing competitiveness
• Part quality

Qualification & approval

Each vendor moves through an approval lifecycle, separate from its active/inactive status. Submitting for approval requires vendor edit rights; approving, rejecting, or suspending requires the vendor approval permission.

• Draft — newly added, not yet submitted
• Pending approval — awaiting a decision
• Qualified — approved for work
• Rejected — not approved
• Suspended — temporarily on hold

Performance scorecard

Record periodic evaluations rating each vendor on quality, cost, schedule compliance, and communication (1–5). The overall score is the average of the four axes, and the vendor's running average rating appears on its detail page.

The scorecard also shows metrics calculated automatically from the vendor's completed work orders — on-time completion rate, number of completed work orders, total cost and average completion time — so performance is tied to real work execution. Quality and communication stay manual ratings, as they require human judgement.