Team Chat Overview

Team Chat lets your maintenance team communicate in real time inside FreeMaint — no more switching to Slack or WhatsApp to discuss a work order. Available on the Business tier.

What you get

• Direct messages 1:1 between any two team members in your company
• Group chats with up to 50 members
• Self-DM (Notes to self) for personal reminders
• Threaded replies to keep long discussions organized (Slack-style, depth-1)
• Full-text message search across all conversations you belong to
• File attachments (images, PDFs, any file type up to 10 MB)
• Live typing indicators showing who's writing
• Entity references — link to a Work Order, Asset or Part directly in a message
• Real-time delivery via WebSocket — no refresh needed

Tier required

Team Chat is available from the Business tier ($99/mo). Core and Starter companies see an upgrade banner when accessing the chat page.

How to access it

Chat has its own entry in the left sidebar (speech-bubble icon). Click Chat to open the messaging page — the conversation list is on the left and the active conversation on the right.

Managing your conversations

• Clear history — wipes the conversation history from your own view only; other members keep theirs. This cannot be undone.
• Delete / Hide — removes a conversation from your list; it reappears automatically if a new message arrives.
• Leave group — removes you from a group conversation. If you are the owner, ownership is handed to another member.
• Delete for everyone — group owners can permanently delete a whole group and all its messages for every member.
• Open the three-dots menu on any conversation (in the list or the header) to find these actions.