Intervention requests let anyone formally report a maintenance need. Each gets a reference (REQ-1, REQ-2, etc.). You can also start one directly from an asset's page using the Report a problem button — the asset is filled in for you.
Request Fields
Title
Brief issue summary
Type
REPAIR, PREVENTIVE, INSPECTION, INSTALLATION, CALIBRATION, IMPROVEMENT, OBSERVATION, OTHER
Priority
LOW, MEDIUM, HIGH, CRITICAL
Source
WEB_PORTAL, MOBILE_APP, EMAIL, PHONE, QR_CODE
Asset/Location
Related equipment and area
Is Emergency
Flag for urgent situations
Requires a machine stop
The repair cannot be done while the equipment runs. Carried to the work order at approval, so planners can group it into a scheduled shutdown.
Attachments
Photos and documents
Tip
Be specific — include when the issue started, error messages, and impact on operations.
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