Request Lifecycle
Statuses from submission to closure
5 min read
Requests follow a defined lifecycle through approval to resolution.
Request Statuses
PENDING
Submitted, awaiting review
APPROVED
Reviewed and approved for action
REJECTED
Declined with reason
ASSIGNED
Assigned to a technician
IN_PROGRESS
Work underway
COMPLETED
Work finished
CANCELLED
Cancelled
CLOSED
Confirmed and closed
Tip
Track your requests from 'My Requests'. You get notifications on status changes.
Tip
When a request's linked work order is completed, the request automatically moves to Completed so the requester can confirm and optionally rate the work.
Tip
Admins can close an active request directly โ useful when it has no work order or its work order was deleted.
Printing & exporting a request
Open any intervention request and click Print (top right) to download it as a branded PDF. The PDF includes the request details, the requester, the decision (who approved or rejected it, when, and the reason) and any attachment names โ handy for archiving or sharing offline.
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