Request Reports

Reports → Requests shows how the requests sent to your maintenance team are handled: how many were created in the period, how many are done, and how long they took.

What the report shows

• Total Requests, with how many are still open
• Completion Rate: requests done out of those created
• Avg. Completion Time: from the request to the end of the work, for the requests done in the period
• Overdue Requests: still open past their due date
• Request Progress: Sent, Reviewed, Planning, In Progress, Done, Rejected, Cancelled
• Priority Analysis and Performance Trends: requests done out of those created, by priority and by month

What counts as done

A request is done when it is completed or closed, or when the work order created from it is completed, validated or closed — the progress the requester sees. Observations are not counted: they have their own list.

Period, team and export

Pick a quick period or a date range and, if needed, the team that handles the requests. The figures follow your role's data visibility. The report can be exported to PDF or Excel.