FreeMee — Manuals & Web Search

A technician standing in front of a machine in alarm can ask FreeMee directly — in the chat bubble on the web app, or in the FreeMee screen on mobile — what a fault code means. FreeMee searches your company's OWN documentation first: the manuals attached to that asset, then every document uploaded by your company. It answers only from what it actually found and names the source document, so you can check it. It never invents the meaning of a code.

Send the nameplate photo with your question

Attach a photo of the rating plate in the SAME message as your question (camera button in the composer, on web and mobile). FreeMee reads the manufacturer, model and serial number off the plate and uses them in its search — so "what does F0002 mean?" becomes a search for that exact drive. A message with a photo costs 3 AI credits instead of 1.

What FreeMee can actually read

Only documents uploaded into FreeMaint are searchable. Text PDFs, DOCX and plain-text files are indexed automatically on upload — including files you attach directly to an asset. A scanned, image-only PDF (a photocopy) contains no text layer: FreeMee cannot read it yet, and will tell you it found nothing rather than guess. To make a manual findable, upload it in Documents (or on the asset's Documents tab) and prefer the manufacturer's original PDF over a scan.

The web search — only if you confirm it

When nothing matches in your documents, FreeMee says so and offers a "Search online" button. Nothing leaves your workspace until you tap it: a typed "yes" is deliberately not enough, so a search is never started — and never charged — without an explicit tap. One tap authorizes one search (2 AI credits, on top of the 1 credit the message itself costs). The answer comes back with clickable source links, and FreeMee states plainly that it comes from the web and not from your documentation.

Turning web search off for the whole company

An administrator can disable it in Settings → Company Settings → System → "FreeMee web search". When it is off, the button is never shown to anyone in the company and FreeMee will not search the web even if asked directly — it tells the user the administrator disabled it and suggests uploading the manual instead. Searching your own documents is unaffected and stays available to everyone.

What it costs

• A chat message: 1 AI credit. With a photo attached: 3 credits.
• Searching your own manuals: free — it is included in the message, reading your own documentation never costs extra.
• A confirmed web search: 2 credits, charged only when it comes back with sources. A failed or uncited search costs nothing.
• Credits are your company's monthly allowance (Core 100, Starter 500, Business 2,000, Enterprise 7,500) — see Company Settings → AI Credits.

Limits worth knowing

• Scanned image-only PDFs are not readable yet — FreeMee will say it found nothing rather than guess.
• Web results are third-party pages, not verified documentation: always confirm against the manufacturer's manual before acting on safety-critical equipment.
• Web search needs your documents to be checked first: FreeMee will not go online before searching what you already have.
• Every search is scoped to your company. FreeMee can never read another company's documents.