Priority Levels

Setting the right priority ensures urgent work gets attention first.

Priority Levels

Automatic due dates (Business)

In Settings → System you can give each priority a number of days. When a work order is created without a due date, that many days are added to the creation date. A date entered by hand always wins, and preventive maintenance keeps the date from its own schedule.

• Leave a box empty to keep that priority without an automatic due date
• Clearing all four boxes turns the feature off
• Applies to work orders created by hand, in bulk, and from approved requests
• Past-work records and imported work orders are never given a future due date

Sorting by priority

Sort the work order list by priority in either direction — Critical first when you are deciding what to tackle, Low first when you are looking for filler work. On the web use the Sort control above the list; in the mobile app use the sort button in the work order list toolbar, which remembers your choice on that device and also applies offline.