Customize the request form

Tailor the intervention request form — hide fields your requesters don't need, rename labels to match your wording, and require a photo. Hiding fields and renaming labels is a Business plan feature; requiring a photo is available on every plan.

How to customize

1. Open Settings → Intervention Request form.
2. Under Hidden fields, check the fields to hide. Under Custom field labels, type your own wording.
3. Click Save — the form updates everywhere, including the public QR-scan form.

Fields you can hide

• Observation option ("Report an observation")
• Priority
• Description
• Type / Category
• Due date
• Requester name
• Requester email
• Requester phone
• Requester company

Rename field labels

Give native fields your own wording — for example rename "Title" to "Request summary". Leave a label blank to keep the default. Labels show exactly as typed and are not translated.

Require a photo

Make at least one photo mandatory: open Settings → Intervention Request form, and under Required native fields check Photos. This works on every plan and applies to both the in-app and public QR forms.

Renaming priority & request-type options

On the Business plan you can rename the options shown in the Priority and Request type dropdowns — for example display 'Critical' as 'Emergency' or 'Low' as 'Routine'. Only the label your team sees changes; the underlying value stays the same, so SLA timers, escalation rules and reports keep working. These labels show as typed for everyone and are not translated.